Our customers can return, get a refund, or exchange items easily, which makes us one of the most trustworthy online stores.
- We do not provide refunds or accept order cancellations once production has begun, as every jacket is made to order.
- You may request an exchange, return, or refund within 30 days of receiving the item.
- Your complaint will be reviewed within 48 hours; however, no complaints are accepted after the 30‑day window.
- Refunds are issued to the same credit card or account used for the original purchase.
- If an item is returned due to incorrect sizing, you may not receive a full refund because sizes are re‑verified after ordering. Customers must pay return shipping for exchanges.
- As part of our standard procedure, our agents may request photos with measurements or other details during the return or exchange process.
- No refund or exchange will be granted if the item has been damaged or used by the customer.
- Refunds cover the item price plus any taxes; shipping and handling fees are non‑refundable. If you return an item for a refund, the actual shipping cost will be deducted.
- Customers who return a product for a refund will receive the full amount back as store credit.
- Returns or exchanges are not accepted for “change of mind” cases.
- You may cancel your order within 48 hours of placement. After 48 hours, cancellations are not accepted.
- If a cancellation is approved after the 48‑hour window, a 35 % production fee will be deducted from your refund.